Here’s an article covering Channel 7’s recent story on Face Talk and world leading Facemapping experts.

By Channel 7’s Reporter: Natalie Bonjolo

Let’s face it; we’d all love better service, better prices. Tracy says “so often out there in retail sales, it’s like a war, between the salespeople and the consumer” So, what if the secret weapon was as plain as the eyes, lips or nose on a salesperson’s face?

“What we do is face mapping” Diana, Tracy and Yvette read facial features, “it’s being able to look at somebody’s face at their facial features things like the nose forehead the lips which are an indication of a persons personality and behaviour” It’s a method usually used by salespeople on you, now, its payback. Tracey says “what were gonna do now is flip that on it’s head, so that customers have the same advantage, and read the sales persons face to get what they want”

To show how it’s done we took them to Kitchen Headquarters to read the faces of four sales staff including veteran retailer Rick Hart. We’ll reveal the face that’ll give you the best deal but first, let’s see what the world’s number one face mappers say about these famous features.

Tracy says “Tom Cruise for example he’s got this big bump on his nose, he doesn’t want too waste his time, because for him time is money”

As for Angelina Jolie’s big lips, “full top lip, speaks very verbally and expresses herself her feelings, that big bottom lip, spontaneously generous”

The fold of skin over Russel Crowes eyelids? Yvette says “that means he’s very analytical, he needs all the reasons to justify everything”

And Nicole Kidman’s high forehead? Diana says “Nicole has a straight up and down forehead, which means that she really loves that step by step process and if any details are left out, confusion happens”

So, now you get the gist, let’s look at Denham, Vicky and Aaron who Yvette notices has exposed eyelids. So if you don’t want the sales waffle, look for eyelids like Aarons. But if you want the A to Z look for folds of skin over the lids, like Russel Crowe. Tell me about Vicky’s face? “Vicky has a forehead that goes straight up and down. So if you want somebody that’s going to give you step by step logical progression when you’re finding out about a product, then Vicky is absolutely your girl”

So, for thorough customer service look for a forehead like Vicky’s. But, if you just want the bottom line then, “Denham is the man” his sloping back forehead means he’ll cut to the chase. and if you want a bargain, “he’s also go this big bottom lip that means he is spontaneously generous” A big bottom lip and you’ll get a bargain. Tracey says “a bigger swirl on your ice cream, find the sales person with a bigger bottom lip”

And if you want to get really nosey, Tracy says “Rick’s nose has a scoop in it and what this tells me is Rick really values personal service. Is that what you do value? That is my values to a T” So for personal service look for a scoop nose like Ricks.Well Rick and his team reckon they’re on the money but if YOU’RE still not sold the face mappers suggest you hit the shops and see for yourself.

For more details

www.FaceTalkExposed.com

Tracy Eaton at Face Talk- 0430 086 068

Here’s what CEO and founder of Ace Body Corporate Management, an international company based in Melbourne that manages more than 34,000 units worth over $7.25 billion in 70 franchise areas has to say about Sales People…

“In my opinion, there are only two types of jobs available and that is manufacturing and sales. For example, teachers sell education to students; pharmacists manufacture and sell products to customers; lawyers sell to juries and judges. Artists manufacture paintings and then sell them. Sales people have the knowledge of products and services that benefit people in many different ways. So, without sales people, the public will not necessarily see the wonderful things that are out there. Sales people come in all forms and the sales side is a by-product of their profession – the knowledge they have manufactured. Don’t fool yourself, we are all sales people.

“Sales people are enormous contributors to the economy and to the betterment of society.”

Without sales people going out and imparting that information to the right people, there wouldn’t be the exposure or the opportunities that people have within our communities today.

So, sales people are exceptionally important and they create wealth for everybody in many different ways. Without sales people selling products in a particular industry/profession, there wouldn’t be the service-based businesses and associated products. For example, if there weren’t car sales people selling cars, there may not be people out there with car-detailing businesses. Sales people are enormous contributors to the economy and to the betterment of society.”

Stephen Raff, one of 11 Sales Experts reveal their tips and tricks to success in Sales in the new release breakthrough book Face Talk for Sales Success: The Ultimate Sales Advantage Exposed! So You can Outsmart Your Competition. Grab your copy here now…

http://www.facetalkexposed.com

…and when you do you’ll feed and educate a child through Buy 1 Give 1! And receive $2000 plus in extra bonuses too.

Enjoy!

In the new release book ‘Face Talk for Sales Success: The Ultimate Sales Advantage Exposed!’ you’ll discover an easy way to impact your Sales Results…

Communication is the two-way flow of information. Messages are shared – thoughts, feelings, ideas, facts, opinions, beliefs – through words, tonality, gestures, body language, expression, and of course facial structures, whether it is conscious or not.

For communication to occur, a message is sent and a message is received. More than that, the message has to be understood. Sometimes that message gets blocked, filtered or interpreted in a different way than the sender intended. The result is miscommunication, frustration, time wasting, resentment, anger, hostility, fear, guilt and loss.

As a sales professional you have probably experienced the frustration where you thought you had all the information that you needed only to find that your prospect just didn’t get it. You’ve heard what’s been said. Your prospect has nodded and smiled yet somehow the message got lost in translation. There was serious miscommunication.

This can have consequences for your relationship, level of trust and on your sales results and bottom line. It can be a downward spiral. And the impact of this can go on for days, weeks, months, even years — losing clients, losing referrals, even losing your job or business.

Mastering communication so you can understand your prospects and clients is a must for your success.

Hitting your targets

There are 3 keys for outstanding communication and connection. They are:

1. Contact

2. Converse

3. Collaborate

Great communication and connection allows you to meet your targets. And like a target you are always aiming for the bullseye. This applies to your results and the targeting of your prospects. For example, moving from a generalised market to a specific targeted niche of highly qualified people. When you become a master of communication and connection, you create a synergy that enables you to find the sweet spot at the centre of your target, faster and more often.

What is unique about the Face Talk model of communication and connection is that it is like a holograph.

Firstly, each of the 3 keys apply to different sections of your sales process.

1. Contact - obviously with your start, opening or warm up.
2. Converse – with your middle, presentation and information gathering
3. Collaborate – with the end or your close.

And simultaneously, all 3 keys come into play at every step of your sales process. At each step you need to check that you:

• Make contact and get in touch with where they are at – Contact
• Engage your prospect and bring together any differences or opposites – Converse
• Gain agreement and move to the next step – Collaborate

Use the 3 keys — Contact, Converse and Collaborate — with the Face Map, to create the most powerful, natural, synergistic communication and connection with every person you meet.

In Face Talk’s recently released book ‘Face Talk for Sales Success: The Ultimate Sales Advantage Exposed! So You Can Outsmart Your Competition’ the Facemappers posed this exact question to 11 Sales Experts here’s world # 7 Sales Guru, Bob Urichuck had to say…

Bob Urichuck

What do Sales People Bring to the World?

They bring a world of difference. They solve so many problems and give people so many pleasures. I think the gift is really when they listen to people and help people, when they put the prospect and customer first. The greatest value they can give to anybody is putting that person on a pedestal – not themselves, their products, their services, or the company they represent. In sales, we are really paid to build friends; the more friends we have, the bigger our network; the bigger our network, the bigger our net worth.

To me, sales is a passion, and a big part of my passion is to change the way the world sees sales people, because I certainly believe that the sales profession is by far the most important of all professions. Without sales, there are no transactions; without transactions, there’s no revenue; without revenue, organisations would not exist and no one would have a job.

The world revolves around sales and I’m slowly getting more and more people on board with understanding this message and changing their approach. Sales will soon be recognised globally as one of the best professions to be in.

And Face Talk is certainly leading the way in helping us all to understand faces — a key component to knowing people. Up until now, we’ve been talking personality types and how to deal with different types of people. But when you take a look at facial structures or just the face, it can help you a lot and certainly simplify the sales process.

Get your copy here…

http://www.facetalkexposed.com

Face Talk is for people in sales and business who want to make more sales, win more clients and keep them longer. You may work solo or as part of a team. You may be in small, medium or big business and if you want to gain an advantage that few people have—you’re in the right place!

Face Talk’s focus is about greater Sales Success–getting more sales, more clients, better results, and building trusted relationships. And the answers to this can easily be found by looking at someone’s facial structures.

Facial structures have been used since ancient times in both Eastern and Western cultures. The Chinese art of face reading dates back thousands of years. Western physiognomy determines personal characteristics from features of the body, particularly the face.

It has its history in ancient Greece, where the principles were used as a diagnostic tool to help understand the emotional cause behind medical conditions. Aristotle’s Physiognomica and Plato’s The Republic also cite reference to facial structures.

In the late 1700’s Johann Kaspar Lavatar, a Swiss Pastor, highlighted the benefits of using physiognomy, with Dr. Franz Gall publishing the first brain research in the 1800’s, establishing Phrenology. In the 1930’s, Dr. Edward Vincent Jones brought together the available brain and genetic research with Physiognomy and Phrenology.

In the 1960’s the Whiteside family, Robert and Elizabeth, conducted research studies over five years, resulting in statistical validation to 99% accuracy. Their son Daniel, together with Gordon Stokes, further developed the work of facial structures and their functions as a major component of their personal development and educational company, Three In One Concepts.

The history is thousands of years old – it’s just that we have never been taught this valuable information. Yet it is written on everybody’s face.

For the first time this information is being brought to the world as practical, easy to apply skills. Skills that will get you better results faster and more easily, with less stress and time-wasting, while being the real you – genuine, authentic and having fun.

It is cutting edge, practical and immediately easy to use, no matter whether you apply one technique or many. It is designed to be used with your sales process and strategies you already have success with.

Here’s one for all of you in coaching and consulting service businesses…

The guys at “Blue Rocket” contacted us about a Sales training event they’re running specifically for coaches and consultants on Saturday 21st and Sunday 22nd November in Perth at the All Seasons Hotel just near the city in Northbridge.

Just in case you are wondering, “Blue Rocket” is a sales training organization run by John Blake and Leigh Farnell who are also good friends of ours. These guys are widely known in Australia as the undisputed “go to” guys on how to sell coaching and consulting services in any niche. Here’s an example of what I mean…

• They routinely sell coaching with an entry level fee of $30,000 per client
• Last financial year they sold $526,000 worth of consulting in the first 12 weeks.
• And over the 21st and 22nd they are explaining in detail exactly how they did it.

This “closed door” event in Perth is usually only for people who have invested in their system. So this is a great chance to get behind the scenes. And they’re only doing it because they want to fill the 17 remaining seats with other coaches and consultants, like you, who are keen to improve their system for converting coaching and consulting clients.

John and Leigh are also featured in our upcoming Book too, Face Talk for Sales Success. And we can certainly recommend what these guys will share with you over the 2 days.

They’re asking a ridiculously low price too! Only $197 for two jam packed days full of their best info on winning new coaching or consulting clients.

It’s rare to get specific training customised for selling coaching or consulting, so this is a great opportunity and well worth attending. If you’re interested, you can get all the details and register at…

http://www.consultingmastermind.com/

You’ll even get to download an MP3 worth $67 first up, even before you register. John and Leigh will then be in touch with all the info you’ll need for attending the event.

Last week the facemappers were in Melbourne at Darren Stephens  How to Write a Best Seller Workshop.

We met some awesome people and the most exciting part was the book launch for our upcoming book Face talk for Sales Success. We were very excited because we got to hold the very first copy of our book. And it looks great!

It’s about easy to use techniques for sales. So you can watch someone walking across the room toward you and as they’re coming towards you, before you even meet them, you can know how much personal space to give them. What you need to be doing to hold their interest. How quickly they’re going to make a decision and even, what types of questions they’re going to ask you. And it’s really easy to use.

Our inspiration for our book has been people! We are here to leave a legacy for people to communicate and connect in a way that really shows care for one another.

This book is for sales people, business owners and for people who truly care about people. We’ve all got children. Children are the future and we just want to leave a legacy for a new generation of people.

There’s some fantastic sales secrets shared by our 11 amazing sales experts. They share willingly, their secrets and strategies that have led to their sales success. You’ll get a great insight into what facial structures that have contributed to their success. Also some of the challenges that they’ve been presented with and they’ve done an amazing job to deal with these in a positive light.

As you can see from some of our happy snaps – we had a great time with other authors too. We were very fortunate to also meet and spend time with Jeff Higgins from Dennis Jones and Associates, our distributor in Australia and New Zealand. We really noticed a facial structure that Jeff has that gave us an immense confidence in Jeff’s ability to support us in getting our book out to as many people as possible. He has a long narrow face. And this is all about self confidence in new situations.

Now people with the long face are people that learn this self confidence through preparation, practise and experience. When they’ve spent the time preparing and gaining the experience then they’re super confident. We were delighted with Jeff’s long face. He has a vast experience in the industry and because we’re new to this, we need to rely on his expertise. And knowing from his face that he has put in so much preparation we know he’s an expert at getting books out into the market place. And that something we truly treasure.

It was also fantastic to spend time with 4 of the 11 sales experts in our book.

Now let us share some secrets about them too. Here are some of the things that jumped out on their faces:

• For some it was the eyelids—some of them were decisive and direct. They can really cut through emotional red tape.
• We have someone with the look of authority, a real leader in times that are tough, stressful and challenging.
• We had someone who can go into a business and can see what’s wrong and turn it around really fast;
• And we had someone who is excellent at going in and seeing the bottom line of a situation. Someone that is able to focus on the results and really think quickly on their feet.

This book will give you the insider tips on how you can get the same information from people you meet – at just a glance!

This week the world #1 facemapping experts want to let you in on a Secret.

It’s a big one and if you haven’t heard already you’ll want to know about this one – because it’ll give you an edge over your competitors, help you make more sales, win more clients and ultimately make more money.

Are you a sales professional that realises that people do not want to be sold? Or are you in sales and are having trouble selling and don’t know why? Well tune into this because we’re giving you some tips on how to turn things around.

Selling isn’t just about making a sale. These days’ people actually want to buy. And in tough times this distinction is vital for business growth.

If you’re in sales you probably have a mass of product knowledge. Don’t be tempted or think it’s your job to give the prospect it all! Maybe they don’t want it. Maybe they don’t need it and you could be talking them out of buying.

Focus on the prospect – the prospect is more important than the product. Because all you have without the prospect is product knowledge. Put the prospect first. Engage them—and do it in the way they want, not how you want! And that’s our secret…

Put the prospect first; speak their language

Face Talk helps people, like you, know what your prospects faces are telling you so you can know what they want, understand their needs and individualize your sales approach.

Like the recent popular show ‘Lie to Me’, Face Talk,  has raised the bar on understanding people. ‘Lie to me’ uses the powers of observation to understand the subtleties of micro-expressions. Face Talk makes it even easier by using facial structures. You don’t need to be an expert to get the results using what Face Talk offers.

Let’s face it! If someone told you could outsmart your competition and the answers were as plain as the nose on your face, and even better shave time out of your process! Would you listen then?

Well that’s exactly what we’re going to do. We’re giving you the map, the tools, and in your face answers that’ll have your sales take off. Get the edge, now…

http://facetalkforsales.com/audioseries1.html

David Penglase: Author, Professional Speaker, Business and Sales Specialist and Trainer.

David’s a leading expert on ethical selling, leadership and communication. He’s authored “What’s Ethical About Selling?” and “Buyer Beware – How to spot an unethical sales person and what to do about it” and co-authored “Lessons in Leadership”. He’s been published in papers and magazines—the Financial Review, My Business Magazine, The Sydney Morning Herald to name a few. And has had appearances on TV and talk back radio.

David provides loads of valuable content on his website http://salessuccessforum.com.au/. And after almost 2 decades coaching sales people in major corporations across a range of industries, set himself a fantastic challenge—to provide the most comprehensive world class sales coaching online. And so SalesCoachCentral®.com was born.

He is a dedicated family man and a fanatical fisherman and we learned a thing or two about fishing and how it relates to sales and loads of other simple tips that we want to share with you… David calls this his ’simple wisdom’…

• If you want to get stuff done…DO STUFF! So what stuff do you want to get done?
• If the fish aren’t biting you’re not fishing! You’re waiting! And you need to move, change your hook or change the bait
• You can’t just sit and cast to catch the fish-you’ve got to move! So if you want to win more business – you need to know what to do…you can’t sit and wait! Think about… what bait do you need, what marketing strategy…

David shared with us 3 vital keys to Success in one-on-one selling. He talked about the 3 buyers exit ramps-

1. The Initial Contact Exit Ramp
2. The Decision Point Exit Ramp
3. The Post Sale Exit Ramp

If you want to win more clients you need to manage each of these. For example deliver value early – before they even expect it, outline the buying experience and what they can expect and you’ll remove the first exit ramp. Because a purchase isn’t made until value is experienced by the buyer.

David reminded us again of the Importance of Process and shared his Structure/Flexibility Principle  and the 6 steps of communicating and engaging with clients! It’s simple wisdom – more structure = more flexibility and specifically more structure creates flexibility with focus.

If you’re serious about Ethical selling then you’ll love David’s stuff. David is focused specifically on the ethics of selling. If you’re passionate about selling and want to sell more than your competitors then do what David says – don’t try and sell! You need to create an environment for people to feel comfortable and confident to make a wise buying decision.

And this is just a snippet of the wealth of knowledge, experience and wisdom that David has to offer. And with this little taste of David’s simple wisdom I bet you want to find out more… he’s got lots to share… http://salessuccessforum.com.au/

Are you getting a good return on your time invested?

This week’s blog brings you wisdom from internationally recognised Sales Guru Bob Urichuck.

Bob hails from Canada and is the founder of Bob Urichuck Management and the author of two best-selling books, Disciplined for Life: The 12 Disciplines for Living Your Dreams and Up Your Bottom Line, Featuring the ABC, 123 Sales Results System.

And we’d like to share some of Bob’s tips…

If you’re getting 80% of your sales from 20% of your customers then don’t be alarmed! That’s usual. So where are you spending your effort? Are you racing around managing the noisy 80% of your clients that are only bringing in 20% of your sales?

Well if you are – here’s some of Bob’s tips that will help you restore the balance…

It’s all about knowing your clients and ranking them. Your clients will fit into 3 categories—A, B or C – so what does this mean? According to Bob…

A.  is for—Absolutely necessary;

B.  is for—Beneficial; and

C.  is for—Convenient

And guess what! Most sales people spend 80% of their time on the ‘Convenient’ group rather than A’s and B’s. The C’s are those clients that want more discounts, more support, etc and take more of your time. And if the A’s find out the C’s got bigger discounts and more you’re likely to lose the A’s.

And by the way it takes the same amount of time to close a sale for an A and a C client!

So which of your clients are ‘A’ clients? How do you know?

If you don’t know start measuring – which clients give you a higher return on investment?  Start by setting the criteria you’re going to measure with – things like…

• How much do they contribute to your sales or revenue
• What do they contribute to profit
• W hat’s their loyalty like

And look out for Bob’s success story in the upcoming book Face Talk for Sales Success.